Terms of Use – Locker Service at Urbany Hostel Barcelona

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), we inform you that your personal data will be processed by RV Youth Hostels SLU, with registered office at c/ Diputació 238, entresuelo 3ª, 08007 Barcelona, CIF: B64271398, for the purpose of managing your locker reservation and ensuring the proper use of the service. Your data will be processed lawfully, fairly, and transparently, and only for the purpose of this service. For more information about how we handle your data and your rights, please refer to our Privacy Policy.

1. General Information

These terms and conditions govern access to and use of the locker rental service provided by Urbany Hostels, available exclusively to guests staying at Urbany Hostel Barcelona.

By booking a locker, you accept these terms. If you do not agree, you must refrain from using the service.

2. Who Can Use This Service

This service is exclusively available for current Urbany Hostel Barcelona guests. External visitors or non-registered guests are not allowed to book or use the lockers.

3. Booking & Payment

Locker reservations must be made through our online booking platform.
This is a cashless service — payments are accepted only by credit or debit card (Visa or Mastercard).
All reservations are non-refundable and non-transferable.
Once booked, your locker will be assigned and accessible for the selected rental period.

4. Locker Use

Lockers are accessible 24 hours a day during your rental.
You may access your locker multiple times during the rental period.
To end your rental, simply remove your belongings and close the locker door. No check-out is necessary.

5. Rules & Responsibilities

You are responsible for using the locker correctly and securely closing it after each use.
Urbany Hostels is not liable for theft, damage, or loss of property due to improper use or user negligence.
It is strictly forbidden to store illegal, dangerous, flammable, perishable items, or animals.
Failure to comply with these rules may result in cancellation of the rental without refund.

6. Changes & Cancellations

Locker reservations cannot be modified once confirmed.
If you need a different locker, you must cancel the existing booking and make a new one (subject to availability).
Cancelled bookings are not eligible for refund.

7. Abandoned Items

Items left in lockers after the rental period may be removed. We will attempt to store them temporarily according to our lost & found policy, but retrieval is not guaranteed.

8. Contact & Company Information

For any questions regarding this service, please contact our reception team.